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Hoy estamos en busca de personas que compartan nuestros valores y quieran formar parte de un equipo dinámico y comprometido e innovador.\n\n\nSi estás buscando un nuevo reto profesional, esta es tu oportunidad. ¡Queremos conocerte!\n\n### **Vacante disponible: ANALISTA DE CALIDAD DE CONTAC CENTER**\n\n\n**Ubicación:** Mérida , corporativo campus\n \n\n**Tipo de contrato:** Tiempo completo\n\n\n**Área:** Experiencia al cliente\n\n### **¿Qué buscamos?**\n\n* Garantizar el cumplimiento de los procesos establecidos en las políticas de calidad del contac center, a través del monitoreo de llamadas, chats, mails y todo aquel contacto que genere el cliente con Macropay, buscando la mejora continua a través de la retroalimentación constante del personal operativo.\n* Analizar, documentar e interpretar cada una de las interacciones del asesor con el cliente, con la finalidad de procurara el cumplimiento de los procesos establecidos.\n* Experiencia tratando con clientes (ContactCenter, mostrador, 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ámbito educativo, comprometida con brindar una enseñanza de alta calidad. Nos dedicamos a cultivar un entorno que fomente el bienestar integral, apoyando a cada miembro de nuestra comunidad para que descubra y alcance su Propósito de Vida, contribuyendo así a un impacto positivo en la sociedad. Estamos en búsqueda de personas apasionadas y talentosas para unirse a nuestro equipo, que compartan nuestra visión de guiar a millones de aprendedoras y aprendedores, incrementando su bienestar y éxito profesional.\n\n \n\n**Si tienes el deseo de contribuir a una causa significativa y posees un espíritu innovador, con la capacidad de inspirar a otros hacia su máximo potencial. ¡Esta oportunidad es para ti!**\n\n **1\\. ¿Qué harás?**\n\n \n\nSiendo **Asesor(a) de Vida y Carrera** el reto principal es Ejecutar el plan de promoción de la universidad Tecmilenio con escuelas proveedoras y prospectos con el fin de establecer vínculos que nos ayuden a incrementar la captación de alumnos al campus y al logro de las metas establecidas.\n\n **2\\. ¿Cómo lo harás?**\n\n \n\nTus principales retos serán:\n\n* Realizar la presentación de los programas de estudio asignados, asegurando la aplicación del dominio del modelo de presentaciones de venta basadas en valor del producto.\n* Asegura el cumplimiento de la meta de inscritos semanal y por cada escuela proveedora asignada.\n* Dar atención personalizada a sus escuelas asignadas.\n* Realizar el seguimiento y la validación de la base de datos proporcionada por los ejecutivos.\n* Asegurar la participación de los alumnos de retención en el plan de trabajo que organizan los ejecutivos para garantizar el compromiso de inscritos de retención.\n* Participar en actividades del departamento de mercadotecnia: ferias, eventos, expos, etc.\n* Asegurar el número de solicitantes y admitidos necesarios para el logro de metas de inscritos\n\n **3\\. ¿Qué buscamos?**\n\n \n\nSi tienes formación en Lic. 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