INTERNAL ACCOUNT REPRESENTATIVE

Description

**OBJECTIVE:** Manage and control the responsibilities assigned in operations derived from the administration of assigned customers to achieve sales objectives. **ACTIVITIES AND RESPONSIBILITIES:** * Prepare, request, and send internal quotations and product registrations, including supporting documents. * Support assigned Sales Executives in preparing quotations, orders, and billing to meet sales-related objectives. * Enter invoices via digital means and/or physical delivery to customers. * Manage the customer’s digital channels (e.g., billing portal) to track payment processing. * Generate folios related to the Technical Services business units. * Provide telephone support to all customers, identifying sales opportunities and sharing potential contacts with Sales Executives. * Maintain control of records for: quotations, purchase orders, order folios, and invoices, physically safeguarding all portfolio documentation. * Conduct daily follow-up on reports regarding: items pending invoicing, folios awaiting processing, sales progress, and material expediting. * Request customer registration and modifications from the administrative department, providing necessary documentation for customer onboarding and BPA execution. * Manage each customer’s contractual terms in the system, including price controls, validity periods, and customer data updates. * Request and follow up on invoice cancellations, credit notes, re-invoicing, and other billing-related activities. * Follow up on and schedule maintenance and services for utility vehicles, tools, and/or resources, ensuring documentation remains compliant and current in coordination with the Sales Executive. * Track order fulfillment and final delivery to the customer, supervising delivery routes, transfer tracking, and delivery confirmation. * Jointly review, with the Sales Executive and/or Branch Manager, reports on: reconciliation of pending balances to be invoiced, consignment reconciliations, inventory aging control, and monthly customer closings. * Request, control, and manage sample acquisition folios for business and/or project sampling. * Understand and comply with area procedures registered in the SGI. * Comply with the Company’s Compliance Program and Code of Conduct. Comply with the Company’s current Health, Safety, and Environmental procedures. * Any other duties required as appropriate to the position or department. Requirements: **EDUCATION:** Technical degree / Incomplete Bachelor’s degree in Business Administration, Accounting, or related field. **EXPERIENCE:** One year preferred in customer service or customer support, performing administrative tasks. **KNOWLEDGE:** * Administrative processes * Billing * Credit and collections process * Intermediate Excel