Field Support Engineer - Ecatepec

Description

**Field Support Engineer \- Ecatepec, State of Mexico :** Join ICORP! We are leaders in technology services and seek talent to become the cornerstone of our clients' infrastructure. Your mission will be to ensure continuous operational functionality at each branch or store. **Location and Work Modality:** * City: Ecatepec, State of Mexico * Modality: 100% on-site, field support. * Schedule: 8-hour shifts per person, with availability for shift rotations. * Mobility: Must have availability to travel within the region **️ Mandatory Requirements:** * Minimum 2 years of experience in technical support. * Education Level: Completed high school / technical diploma. * Knowledge of availability and continuity management. * Information security handling and system installation/uninstallation. * Spanish language proficiency (fluent / native). * Availability to rotate shifts * Valid driver's license **⭐ Desired Skills:** * Knowledge of structured cabling (use of RJ\-45 crimping tools, cable testers). * Experience with cameras (CCTV) and storage systems. * Orientation toward priority setting. * Strong resilience and adaptability. * Ability to drive results and communicate effectively. **Key Responsibilities of the Role:** * Incident Management: Receive, address, and follow up on assigned tickets. * Preventive Maintenance: Execute maintenance plans, renewals, and IMACs (Installations, Moves, Additions, and Changes). * Documentation: Complete required forms, ensuring signatures/stamps and timely submission to Coordination. **Requirements:** * Technical high school diploma and/or technical degrees in systems, computer science, or related fields. * High schedule flexibility. * Availability to cover weekend on-call duties. * Availability to travel to municipalities or nearby locations of Ecatepec, State of Mexico * 1 year of field technical support experience at point-of-sale locations * Valid driver's license * Proficiency in GPS tools such as Google Maps and Waze. **Main Activities and Responsibilities:** * Diagnose and resolve point-of-sale failures (thermal printers, PIN pads, wireless and base scanners, CPUs, UPS units, keyboards, and monitors). * Perform preventive and corrective maintenance on computing equipment and printers. * Install, configure, and troubleshoot CCTV systems. * Configure networks. * Clone devices. * Load system images. * Configure peripherals. * Diagnose software- and hardware-level failures. * Provide support for thermal printers, PIN pads, and scanners (point-of-sale equipment) **Benefits:** * Statutory benefits * Quarterly bonus