Job Description and Activity Details 1\. **Operational Supervision and Coordination** * Support the Rooms Division Manager in **planning, organizing, and supervising** departments under their responsibility (Housekeeping, Front Office, Laundry, Maintenance). * Ensure that **guest rooms and public areas** are clean, well-organized, and maintained in optimal condition for guests. * Coordinate with Front Office on guest arrivals and departures (check\-in / check\-out) to optimize cleaning and maintenance workflows. * Monitor hotel **quality, cleanliness, and presentation standards** in accordance with brand policies. 2\. **Guest Service** * Respond to guest requests, feedback, or complaints, ensuring a **prompt and courteous response** in their language (Spanish/English). * Coordinate special guest services (amenities, additional cleaning, urgent maintenance, etc.). * Enhance **customer satisfaction** through professional and personalized service. 3\. **Administrative Management** * Prepare daily reports on occupancy, cleaning, maintenance, and staff performance. * Manage inventories of linens, cleaning supplies, uniforms, and complimentary items. 4\. **Personnel Management** * Supervise operational staff in Housekeeping, Laundry, and public areas. * Coordinate staff schedules, breaks, training, and evaluations. * Promote a positive work environment and teamwork. 5\. **Interdepartmental Communication and Coordination** * Serve as liaison between the Rooms Division and other departments (Front Office, Maintenance, Food & Beverage, Security). * Ensure timely communication of relevant information (blocked rooms, lost items, pending maintenance). 6\. **Required Competencies and Skills** * Functional proficiency in at least **two languages (Spanish and English)**. * Knowledge of **international cleaning, safety, and hospitality standards**. * Leadership, organizational, attention-to-detail, and problem-solving skills. * Excellent personal presentation and service-oriented attitude. Experience and Requirements Minimum 3 years of experience in the hospitality industry. Minimum 3 years of team leadership experience, preferably within the hospitality sector. Excellent command of English, both written and spoken. Excellent spelling and writing skills. Flexible availability for shifts and transportation. Benefits * Benefits in accordance with the Federal Labor Law (LFT) * Uniform **Number of Vacancies** 1 **Department** Sales/Commercial **Employment Type** Permanent **Work Modality** On-site **Shift** Variable **Working Hours** Full-time **Schedule*** Weekends * Full-time **Education** Professional degree **English** Spoken: Advanced, Written: Advanced **Willingness to Travel** No
Juan García
Indeed · HR
Juan García
Indeed · HR
