Job Summary: We are looking for dynamic and solution-oriented Customer Experience Agents to handle user inquiries, use digital tools, and resolve conflicts in real time at a growing fintech. Key Highlights: 1. Be part of a fast-growing fintech 2. Job stability and professional growth 3. Agile and empathetic handling of inquiries Join our Customer Experience team! (Customer Service Agent) Do you want to take your first steps at one of the fastest-growing fintechs? We are seeking dynamic candidates to join our Customer Care team in CDMX. If you are solution-oriented and seek stability, this is the place for you! Your responsibilities in this role: - Handle user inquiries in an agile and empathetic manner. - Use digital tools and CRM systems to track cases. - Resolve conflicts and manage customer objections in real time. Requirements: - Completed high school education (Bachelor’s certificate mandatory). - Excellent oral fluency, writing skills, and spelling. - Proficient use of PCs and digital tools. - Full-time availability (rotating shifts according to operational needs). Preferred qualifications (plus): - Prior experience in Contact Centers (Sales, Collections, or Retention). What we offer: - Base salary of $10,000 gross \+ bonuses (Punctuality, Attendance, and Performance). - Career development plan. - Statutory benefits, Life Insurance, and Major Medical Expenses Insurance (after 90 days). - 100% paid training. Apply now! If you meet the requirements, send us your CV and get ready for the challenge. mariela.dabin@manage\-resources.com.ar Salary: $10,000\.00 per month Benefits: * Salary increases * Option for indefinite-term contract * Major Medical Expenses Insurance Workplace: On-site employment