Job Description and Responsibilities ***\*\*About us\*\**** *We're a vibrant online store handling customer service for multiple stylish apparel brands. We're in search of talented individuals who can join us as E\-Commerce Customer Support Specialists.* **What you'll do:** * Assist customers via phone, e\-mail, and chat independently * Resolve customer queries and issues in a proactive and friendly manner * Provide detailed information about our products, orders, and shipping processes * Guide customers through the purchasing and return processes * Collaborate with other teams to ensure customer satisfaction for various apparel brands Experience and Requirements **What we're looking for:** * Strong communication skills in English, both written and spoken * Previous experience in customer service is beneficial * Familiarity with online shopping and e\-commerce practices * Ability to work independently and handle tasks efficiently * Punctuality and reliability in showing up to work on time **Requirements:** * High school diploma or equivalent; college education is a plus * Proficient in computer usage and Microsoft Office applications * Flexible availability, including weekends and holidays Benefits * Benefits in accordance with the Federal Labor Law (LFT) * On\-site medical services **Number of vacancies** 1 **Department** Customer Service/Call Center/Telemarketing **Employment type** Permanent **Work modality** On\-site **Shift** Day shift **Working hours** Full\-time **Education** Bachelor's degree or higher **English proficiency** Spoken: Advanced, Written: Advanced **Willingness to travel** No
Juan García
Indeed · HR
Juan García
Indeed · HR
