Job Summary: We are seeking a Support Analyst / Call Center agent with experience in managing and analyzing databases, and capable of executing collections strategies on Macropay. Key Highlights: 1. Be part of a dynamic, committed, and innovative team. 2. Handle predictive dialers and real-time monitoring. 3. Professional development in an environment of continuous growth. **At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: Support Analyst / Call Center** **Location:** Mérida, Yucatán **Employment Type:** Full-time **Department:** Collections ### **What We Are Looking For:** Database management. Delivery and analysis of reports. Experience in internships. Data analysis. ### **Main Responsibilities:** Proficiency in predictive dialers, real-time monitoring, and generation of operational reports. Strong attention to detail and follow-up for incident management and campaign loading. Database management for control, analysis, and operational support. Flexible availability and adaptability to shifts according to operational requirements. Decision-making ability. Execution of collections strategies via call center platforms (predictive dialer, SMS, Blaster, Push, Flash, WhatsApp). ### **What We Offer:** * Competitive salary * Statutory benefits * Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **We want to meet you and learn what makes you unique!**