Pool Attendant

Description

Position Summary: Responsible for the daily operation of the pools, applying service and quality standards while delivering the philosophy and culture of Cabo Azul, Hilton Vacation Club. Key Highlights: 1. Providing courteous and professional guest service at pools, managing accessories. 2. Maintaining a safe, clean, and organized pool area. 3. Communicating assertively with Security and other departments. Responsible for the daily operation of the pools, as well as executing departmental procedures in accordance with Cabo Azul, Hilton Vacation Club’s service and quality standards, delivering our philosophy and culture to guests. **As a Pool Attendant, you will be responsible for:** * Performing your specific tasks in your assigned role, applying your work skills according to Cabo Azul HVC and Hilton Grand Vacations’ standards and policies. * Greeting guests at the pool in a courteous and professional manner. * Distributing towels, umbrellas, lounge chairs, and other accessories. * Addressing guests’ specific requests at the pools. * Reminding and ensuring guests comply with pool guidelines, rules, and policies. * Monitoring the pool area to prevent accidents. * General cleaning and organizing of towel racks. * Preparing and organizing amenities for daily operations. * Safeguarding departmental staff equipment, such as headsets, protective eyewear, spray, and sunscreen. * Reporting to your supervisor on the physical condition of operational equipment in the pool and beach areas. * Completing daily log reports and shift-specific checklists. * Maintaining communication with Security to follow up on Lost and Found reports. * Maintaining assertive communication with various departments involved in pool operations (Public Areas, Food & Beverage, Security, etc.). * Showing respect toward colleagues with whom you work. * Executing procedures exactly as outlined in operational standards. **Why do Team Members enjoy working with us?** “By putting people first, we ensure that Team Members become family, guests become owners, and owners become the heart of everything we do.” * OUR VALUES: * Hospitality * Integrity * Leadership * Teamwork * Leadership * Now **To successfully perform this role, you must possess the following minimum qualifications and experience:** * Conversational English * Minimum high school diploma or equivalent * 1 year of experience in the hospitality industry * Excellent interpersonal skills: courtesy, patience, and proactivity. Organization and efficiency: keeping all items readily available and neatly arranged for guests. * **In this position, it would be advantageous to demonstrate the following capabilities and distinctions:** * Knowledge of sanitation and safety regulations required to ensure a safe environment. * Personalized service: remembering preferences of frequent guests. * Proactive anticipation of guest needs without being asked. * Basic knowledge of aquatic safety. * Ability to manage multiple tasks simultaneously without compromising service quality. * Professional and discreet attitude—essential in luxury environments. When you join Hilton Grand Vacations, you join a dedicated team committed to helping Owners and Guests worldwide make every vacation memorable. Hilton Grand Vacations is a leading vacation ownership company that brings our guests’ vacation dreams to life. We provide equal employment opportunities and value diversity within our organization. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability. We ensure that individuals with disabilities receive reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to enjoy other employment benefits and privileges. Contact us to request accommodations.