Job Summary: We are seeking a professional to manage warehouse merchandise, assist online and in-person customers, and resolve complaints, providing personalized advisory support. Key Highlights: 1. Comprehensive customer service for e-commerce and in-store customers. 2. Inventory and order management for Click & Collect. 3. Personalized consultation on promotions and deliveries. DESCRIPTION Locating and picking merchandise, ensuring accurate inventory recording and proper item segregation in the Click \& Collect warehouse. Assisting with merchandise transfer requests to the store where the customer wishes to pick up their product. Supporting e-commerce customers, ensuring adherence to service protocols. Serving as the primary in-store contact point and ensuring timely handling of customer complaints and grievances, resolving them effectively. Providing personalized consultation on promotions, offers, and delivery timelines to customers requiring assistance for online purchases. REQUIREMENTS **REQUIREMENTS:** * Completed high school education (mandatory). * Prior experience in customer service, sales floor, warehouse, logistics, or similar roles. * Strong verbal communication skills and a service-oriented attitude. * Basic computer and/or mobile device proficiency. * Ability to organize merchandise and track orders. * Attention to detail and sense of urgency. * Availability to work Monday through Sunday, with a weekday day off. * Willingness to commute to the work location. * Professional appearance and courteous interaction with customers. * Ability to work collaboratively and meet operational objectives. **DRESS CODE:** * Tailored suit or formal attire in dark tones. * White shirt or blouse. * Black shoes. * Formal and executive appearance.
Juan García
Indeed · HR
Juan García
Indeed · HR
