Training Specialist

Description

Job Summary: Call Center Training Specialist responsible for designing, delivering, and monitoring training programs for operational and customer service staff. Key Highlights: 1. Design and deliver initial and ongoing training. 2. Opportunity for growth. 3. Excellent work environment. Call Center Training Specialist Job Description A growing company is seeking a **Call Center Training Specialist** responsible for designing, delivering, and monitoring training programs for operational and customer service staff. The ideal candidate must possess strong communication and leadership skills, along with experience in training call center teams, ensuring process compliance, call quality, and continuous performance improvement. Responsibilities * Deliver initial and ongoing training to call center staff. * Develop training materials, manuals, and interactive activities. * Monitor the performance of new hires. * Identify areas requiring improvement and reinforcement. * Evaluate staff knowledge and performance. * Coordinate feedback and coaching sessions. * Ensure compliance with customer service policies and protocols. Requirements * Minimum 1 year of experience in call center training or similar roles. * Strong verbal communication and presentation skills. * Basic/intermediate proficiency in Excel and digital tools. * Organizational and leadership capabilities. * Minimum education: Completed high school diploma or incomplete/completed bachelor’s degree. * Flexible availability. We Offer * Competitive salary. * Statutory benefits. * Continuous training. * Opportunity for growth. * Excellent work environment. Employment Type Full-time Work Location Perif. Blvd. Manuel Ávila Camacho 2610, Col. Valle de los Pinos, C.P. 54040, Tlalnepantla de Baz, Estado de México. On-site Salary: $12,500\.00 \- $13,000\.00 per month Benefits: * Free parking * Flexible hours Work Location: On-site employment