Administrative and Customer Support Assistant

Description

We are a newly established digital marketing agency focused on results and process standardization. We are currently in the operational launch phase and seeking our first **Operations and Customer Support Assistant (Junior Account Manager)**. Your primary mission will be to serve as the communication bridge between our Operations Director and our clients, ensuring that deliverables are approved on time and that clients receive impeccable, organized, and professional service. We seek someone with a strong sense of organization, excellent spelling, and great enthusiasm to learn about the digital marketing business and corporate account management. **What will your main responsibilities be?** * **Customer Support and Follow-up:** Serve as the daily communication channel with assigned clients via WhatsApp Business, email, and brief video calls to address questions, requests, and provide project status updates. * **Deliverables Management:** Send clients the agency’s design proposals, copywriting, and publishing calendars; manage their feedback; and obtain written approval before deadlines. * **Reporting Preparation:** Assist in gathering initial information from new clients and compile monthly campaign performance data for clear delivery to clients. * **Internal Administrative Support:** Maintain the agency’s files in order, update project management tools, and ensure no delivery deadlines are missed. **What profile are we looking for? (Requirements)** * **Flawless Writing and Spelling:** As the company’s voice to clients, your writing must be corporate, professional, and error-free. * **Structured Organization:** Ability to manage multiple tasks and clients simultaneously without losing track of delivery deadlines. * **Strong Communication Skills and Empathy:** Enjoy interacting with people, practice active listening, and maintain excellent impulse control when dealing with clients. * **Foundations in Digital Services:** Proficient use of cloud-based tools (Google Drive, Excel) and a strong interest or affinity for social media and digital marketing—we will train you in the agency’s methodology. * **Desired Education:** Incomplete, ongoing, or completed undergraduate degree in Administration, Communications, Marketing, Public Relations, or related fields. * **Personal Equipment Required:** *A laptop or desktop computer and a mobile phone with an active line for use with agency tools.* * **Internet Connection:** *Stable home broadband connection for video calls and cloud-based management.* **What do we offer?** * **Base Monthly Salary:** $9,700 to $11,000 MXN gross. * **100% Remote Work Model:** Comfortable work-from-home setup, eliminating commute time and costs. * **Connectivity and Remote Work Support:** You will receive a monthly subsidy of **$400 to 750 MXN**, in addition to your base salary, fully covering your computing devices, telecommunications, and proportional internet and electricity expenses. * **Training and Growth Opportunities:** You’ll gain firsthand experience in the operations, strategy, and analytics of a digital agency, with medium-term advancement potential into Account Coordination roles as the agency scales. Order and attention to detail are our most important values. To demonstrate that you have read the full job posting—and are not applying automatically—**it is mandatory that your application message or the first line of your application begin exactly with: "Leí la vacante completa"**. Please indicate your salary expectations. Salary: $9,700.00 \- $11,000.00 per month Benefits: * Transportation allowance or service * Option for indefinite-term contract * Food vouchers Application Question(s): * Do you object to using your personal computer and mobile phone until the agency can provide you with work equipment? Education: * Completed High School (Desirable) Work Location: Remote