ATM Support Specialist

Description

**ATM Support Specialist** **Position Objective:** * Provide technical\-operational support for ATM migration and handle first- and second-level incidents related to ATM software, hardware, communications, and security. **Requirements** * Bachelor's degree in Systems Engineering, Computer Science, or related field. * 2\+ years of ATM support experience * 2\+ years of experience in help desk, field support, or ATM monitoring * 2\+ years of experience supporting production applications or handling technological incidents **Key Responsibilities:** * Respond to and log incidents reported during deployment. * Collect technical information: ATM ID, location, time, error description, evidence, available logs, and on-site responsible person. * Follow up with IDC, Facilities, Monitoring, ATM Support, and ATM Security teams. * Verify communication status, availability, and operational conditions of the ATM per defined procedures. * Diagnose faults in dispenser, card reader, printer, EPP, and cassettes. * Escalate incidents promptly to the Development team when software failure is suspected. Include detailed failure description and elements required for replication. * Maintain operational traceability of incidents, lockouts, and closures. **Technical Requirements:** * Operation of Windows-based ATMs * XFS services * Connectivity; ATM security (EPP, key loading) * Use of remote tools * Log reading and interpretation; ticket handling, incident control * Coordination with on-site personnel. **Soft Skills:** * Operational follow-up, disciplined escalation, and service orientation**.** * Document organization * Effective communication * Technical user support * Working under pressure **Desirable (but not mandatory):** * Experience in banking, ATMs, transactional monitoring, remote support tools, working with field vendors, or technology deployments. **Salary according to experience \+ statutory benefits** **Schedule: Monday to Friday, 09:00 AM to 7:00 PM, with a 2-hour lunch break.** **Location: Col. Escandón (MB Nuevo León)** **On-site modality** Please apply only if you meet all requirements. Employment type: Full-time Salary: $18\.00 \- $21\.00 per month Application question(s): * Are you available to start? * What are your salary expectations? * Years of ATM support experience? * Years of experience supporting production applications or handling technological incidents? * Years of experience operating Windows ATMs and XFS services? Experience: * Help desk, field support, ATM monitoring: 2 years (Desirable) Workplace: On-site employment