ATM Software Technical Specialist

Description

**ATM Software Technical Specialist** **Position Objective:** * Diagnose, analyze, and resolve technical issues related to the Multivendor DSC software, its integration with the ATM, and the systems it interacts with during production migration. **Key Responsibilities:** * Perform diagnostics of ATM software issues reported during migration. * Analyze the ATM's relationship with software components, hardware, communication layers, XFS devices, and bank systems. * Consolidate necessary technical evidence to identify root cause. * Participate in technical sessions with alternate and internal systems teams to define resolution actions. * Interact with hardware manufacturers when diagnostics require specialized support. * Support laboratory testing and validate whether the production issue can be reproduced or ruled out. * Generate recommendations for workarounds, corrections, or escalation. **Technical Requirements:** * ATM architecture * Windows in ATM environments * Application services and processes * XFS * CDM/CIM/PIN/IDC/RPTR/SIU devices * Log file analysis * Connectivity; transactional protocols; production error diagnosis. **Soft Skills:** * Clear and effective communication with both technical and non-technical teams. * Leadership, influence, and conflict resolution capabilities. * Analytical and results-oriented mindset. * Proactivity, technological curiosity, and innovation focus. * Ability to work under pressure and manage multiple priorities. **Desirable (but not mandatory):** * Experience with Multivendor systems * NDC/ISO, switch/host traces, ATM monitoring tools, SQL Server, APIs, or support for NCR, Hyosung, Diebold Nixdorf, or other vendors. **Salary based on experience \+ statutory benefits** **Schedule: Monday to Friday, 09:00 AM to 7:00 PM, with a 2-hour lunch break.** **Location: Col. Escandón (MB Nuevo León)** **On-site mode** Please apply only if you meet the requirements. Employment type: Full-time Salary: $22\.00 \- $24\.00 per month Application question(s): * Availability to handle incidents outside regular hours in critical cases? * Availability to start immediately? * What are your salary expectations? * Years of experience with NCR, Hyosung, or Diebold platforms? * Years of experience operating XFS devices or diagnosing production incidents in banking environments? Experience: * ATM technical support with software focus: 4 years (Desirable) Workplace: On-site employment