Job Summary: We are seeking an Engineer for JUNIOR SUPPORT AND PROGRAMMING to provide technical support to customers and perform software maintenance and programming. Key Highlights: 1. Dynamic role in technical support and basic programming. 2. Development of skills in ticket management and incident resolution. 3. Opportunity to work on bug fixing and coding. Human Staff is looking for an Engineer for JUNIOR SUPPORT AND PROGRAMMING. · Objective: Provide technical support to customers to help them resolve failures or perform maintenance on their software. · Requirements: Degree in Information Technologies or related field. Basic knowledge of programming. 6 months of experience in junior support and programming. · Main Responsibilities: Technical Support: Ticket Management: Registration and tracking of technical issues. Incident Resolution: Diagnosis of failures in end-user equipment or systems. Maintenance: Installation, configuration, and updating of operating systems and software. · Programming: Bug Fixing: Debugging and resolving issues in existing code. Basic Coding: Creation of small components (forms or scripts following guidelines). Testing and Documentation: Functional review and testing, and documentation updates. · Skills: Strong verbal communication (confidence and clear diction). Adherence to process procedures. Teamwork. Organization. · Schedule: Monday to Friday, 9:00 a.m. to 7:00 p.m. (with two hours for lunch), and Saturday, 9:00 a.m. to 1:00 p.m. (with possibility of one day working remotely). · Benefits: $ 18,000 monthly gross salary. IMSS and statutory benefits.-Requirements- Minimum Education: Higher Education - Bachelor's Degree years of experience Keywords: support, support, support, junior