Promotions Supervisor

Description

Job Summary: Responsible for creating a customer experience that reflects the brand's spirit, building strong relationships, and leading retail locations within the assigned territory. Key Highlights: 1. World leader in bags, luggage, and travel accessories. 2. Vibrant culture and commitment to diversity and inclusion. 3. Opportunity for professional development and growth. **Who We Are:** Samsonite is the world leader in bags, luggage, and travel accessories—combining distinctive style with cutting-edge design technology and exceptional attention to quality and durability. For over 100 years, Samsonite has drawn upon its rich heritage to create unparalleled products that meet the travel lifestyle needs of conscious travelers worldwide. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a wide range of retail partners. Mission Responsible for creating a customer experience that accurately reflects our brand’s spirit, building and maintaining strong customer relationships, and driving sales through exceptional service. In addition, responsible for leading, supervising, and managing all activities of retail locations and/or company-owned stores within the assigned territory. Activities Manage and coordinate daily store operations and daily sales staff activities, ensuring full team engagement in product promotion and sales to enhance our brand image in the market. Ensure excellent customer service by fully complying with the sales service protocol. Ensure customers receive excellent after-sales service. Analyze and measure business trends, implementing plans to maximize sales and achieve or exceed individual store and retail location goals and objectives within the assigned territory. Define sales targets (conversion rate, average transaction value, average units per receipt) for both individual staff and stores, as well as overall sales objectives. Responsible for directing and supervising the training and development of all store and retail location staff within the assigned territory. Responsible for full compliance with all applicable legal and safety regulations to protect employees and avoid fines or labor contingencies. Manage and oversee store scheduling, monitoring team attendance compliance. Responsible for recruiting and maintaining talent networks, ensuring hiring of high-performing team members while maintaining an active database of potential candidates. Responsible for administering the candidate hiring process, ensuring all new hires are properly contracted. Responsible for implementing and organizing the store layout in accordance with Visual Team guidelines, ensuring displays remain compliant with established standards. Responsible for managing and tracking KPIs for the assigned territory, ensuring achievement of KPIs and sales objectives. Supervise staff at retail locations and company-owned stores across each zone to maintain the organization’s corporate image. * Manage corporate uniform distribution and supervise proper usage. * Conduct onboarding and training for Sales Assistants and sales staff on policies, procedures, products, and product features. * Prepare shift schedules for Sales Assistants and sales staff; supervise attendance compliance and report to HR. * Analyze and report to HR on bonus payments for each store and multi-store location within the assigned territory. **Conduct periodic supervision of retail locations and company-owned stores to ensure operational alignment with organizational guidelines.*** Verify orderliness and cleanliness at retail locations and company-owned stores. * Supervise the condition of products displayed at retail locations and company-owned stores, ensuring correct labeling, packaging, and presentation, among other requirements. * Conduct periodic sales performance reviews for the assigned territory. * Supervise and conduct weekly physical inventory counts at retail locations, comparing organizational system data against actual stock levels. * Receive merchandise and manage inventory/loss control. * Schedule merchandise deliveries for the store and supervise the assigned territory; inform retail locations of delivery dates. * Prepare reports for management, highlighting issues and contingencies affecting retail locations along the assigned route. * Responsible for periodically reviewing merchandise deliveries at retail locations and company-owned stores. * Supervise and ensure proper organization and storage of products in the warehouse. * Request cleaning supplies and office consumables per procedure (online portal). * Responsible for requesting POP materials and packaging bags. * Inform, update, and supervise staff on promotions, discounts, and clearance events, verifying current POP and marketing campaigns. * Responsible for reporting thefts or losses and filing appropriate claims per protocol. * Responsible for coordinating and delivering the E\-learning “Customer Service Protocol” course for the entire team. * Responsible for entering shipping documents into the POS system and reporting discrepancies between received goods and documentation per established procedures. **Plan and ensure the team meets Commercial Management’s set goals.*** Track and record daily, weekly, and monthly sales for each salesperson and business line across all stores and retail locations within the assigned territory. * Ensure daily cash opening, reconciliation, and closing procedures are followed per established protocols. * Responsible for coordinating and overseeing daily deposit of collections at the designated financial institution for all locations under supervision. * Responsible for submitting Gift Card sales data. **Responsible for fostering a culture of identity and commitment to the company.****Responsible for weekly supervision and attendance tracking of temporary service personnel/contractors currently employed by the company.****Responsible for ensuring temporary service personnel have signed contracts upon entry to the retail location and for reporting irregularities.****Responsible for developing and training Human Resources for future challenges.****Responsible for completing the company’s general checklist.****Responsible for ensuring daily use of the Follow Up tool.****Responsible for ensuring online/click-and-collect sales compliance.** **Why You’ll Love Working Here:****Our employees matter.** As a people-centered company, we work hard to provide rewards and development opportunities for our employees, recognizing their performance and cultivating a supportive work environment wherever they are located. **Vibrant culture.** We are committed to a diverse and rich culture that welcomes individuals from all professions and socioeconomic backgrounds. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences worldwide. To do so, we develop the best products using the most sustainable and innovative materials, methods, and business models. **What We Value:** At Samsonite, we do more than create the luggage that travels with our customers—we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be part of something greater and explore your passions. That’s why we offer multiple career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that enables our team members to contribute their best every day. Samsonite is an equal opportunity employer committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect, free from harassment, discrimination, or retaliation.