On-Site Implementation and Support Engineer

Description

Job Summary: We are seeking an On-Site Implementation and Support Engineer to provide technical support and preventive/corrective maintenance for government-sector clients’ hardware and software. Key Highlights: 1. Specialized technical support for customer installations 2. Preventive and corrective maintenance of equipment 3. Diagnosis and repair of failures in various devices A leading company in the **technology** sector with over 30 years in the market invites you to join its outstanding team as: **ON-SITE IMPLEMENTATION AND SUPPORT ENGINEER.** *JOB PURPOSE:* 1\.\- Serve as technical support at customer sites to resolve service reports. (Government-sector clients) 2\.\- Provide personalized on-site customer service. 3\.\- Request spare parts or necessary equipment from the immediate supervisor to close service reports. 4\.\- Maintain close communication with the coordinator. 5\.\- Perform preventive and/or corrective maintenance. 6\.\- Fulfill all agreements and commitments made with the customer. 7\.\- Document every single event. **Job Responsibilities:** 1\.\- Receive service reports from internal or external customers and perform the following activities: Diagnosis and repair of failures in printers, UPS units, plotters, scanners, and general peripherals. Installation of computer system images. Diagnosis and repair of failures in computing equipment (laptops and desktops). Software installation (OS, Office, Antivirus, plugins, etc.) and institutional applications. Basic network setup to connect devices to the network (Domain, etc.). Email client installation. Recovery and digitization of user-signed service reports. Basic antivirus support (installation, updates, etc.). 2\.\- Basic desktop management support. 3\.\- Respond promptly to each service report. 4\.\- Submit requests for equipment or spare parts to the coordination team for timely resolution. 5\.\- Maintain constant communication with the customer to inform them of the service status. 6\.\- Follow up until service completion. 7\.\- Close service reports in the system. 8\.\- Document activities in the account control system. 9\.\- Generate corresponding statistical reports. **Candidate Profile:** \- Education: Technical degree in Systems, Technical degree in Computer Maintenance, Technical degree in Administrative Informatics, Bachelor’s degree in Systems Engineering, Bachelor’s degree in Telecommunications and Electronics. \**Must hold at minimum a completed *full* academic certificate, diploma, and/or professional license.** *(MANDATORY)* \- Experience: 2 years in a similar position. \- Relevant training and knowledge: Basic computing, computer equipment repair, preventive and corrective maintenance. \- Skills: Proficiency in handling technological materials and tools. **WE OFFER:** Base salary of $10,100 MXN per month (gross). Statutory benefits from day one. Direct employment with the company (we are not staffing agencies). Ongoing training and certification opportunities. 100% IMSS registration. *IMMEDIATE HIRING — JOIN THIS EXCELLENT TEAM!* *“Our company is committed to promoting equality and non-discrimination; therefore, HIV testing or pregnancy tests will never be required as a condition for hiring, retention, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, or any other personal characteristic, have equal opportunity to join our team.”* Salary: $10,100.00 per month Benefits: * Option for indefinite-term contract * Free uniforms Workplace: On-site employment