FRONT OFFICE MANAGER

Description

Job Summary: Responsible for directing and supervising front desk operations to ensure efficient and friendly service, guaranteeing guest satisfaction. Key Responsibilities: 1. Direct and supervise front desk operations 2. Ensure efficient, friendly, and professional service 3. Guarantee guest satisfaction from arrival Job Posting FRONT OFFICE MANAGER Location: Zihuatanejo de Azueta, Guerrero Company: HOTEL HOLIDAY INN RESORT IXTAPA. Posted on May 12, 2026 Valid until May 31, 2026 Monthly net salary $11,000\.00 Apply Reference Number: 21133362 Description RESPONSIBLE FOR DIRECTING AND SUPERVISING FRONT OFFICE OPERATIONS IN A HOTEL, ENSURING EFFICIENT, FRIENDLY, AND PROFESSIONAL SERVICE TO GUESTS. THE PRIMARY OBJECTIVE IS TO GUARANTEE GUEST SATISFACTION FROM THE MOMENT OF ARRIVAL, OPTIMIZING CHECK\-IN, CHECK\-OUT, AND PERSONALIZED SERVICE PROCESSES. Requirements * Required academic level: Bachelor's degree * Required field of study (related): Hospitality and Tourism * Experience: 1 \- 2 years as FRONT OFFICE MANAGER * Knowledge and tools: + HOTEL MANAGEMENT AND CUSTOMER SERVICE. + STAFF ORGANIZATION AND SHIFT PLANNING. + RESERVATION SYSTEMS AND HOTEL MANAGEMENT SOFTWARE (PMS). * Language(s): + English \- Advanced \- None * Skills and competencies: + Work quality + Autonomy + Teamwork + Proactivity + Leadership + Negotiation + Logical\-Mathematical reasoning + Critical thinking * Candidate availability: + No travel required Schedule Some days Full-time 09:00 \- 17:00 Functions and activities * SUPERVISE FRONT DESK STAFF AND ASSIGN RESPONSIBILITIES. * RESOLVE COMPLAINTS AND CONFLICT SITUATIONS. * COORDINATE CHECK\-IN AND CHECK\-OUT PROCESSES. * ENSURE EFFICIENT AND FRIENDLY SERVICE TO GUESTS. The company offers * STATUTORY BENEFITS * PUNCTUALITY BONUS * UNIFORMS AND TRANSPORTATION * Indefinite-term contract Recruitment process * Recruitment process start date: May 12, 2026 * Recruitment process duration: 1 month