Customer Service Coordinator

Description

Job Summary: Grupo Geisha is seeking a Customer Service Coordinator with passion for service, effective communication skills, and the ability to deliver automotive solutions—leading a team and analyzing data. Key Highlights: 1. Team leadership in customer service 2. Data analysis and A3 report preparation 3. Professional growth opportunities ### **JOIN GRUPO GEISHA AS A CUSTOMER SERVICE COORDINATOR!** If you are passionate about service, possess effective communication skills, and love delivering automotive solutions, this is your opportunity to grow professionally within a leading company! ### **Requirements:** **Experience:** Customer service, team leadership, data analysis and presentation, CRM tools and platforms management **Technical knowledge:** Customer service, team leadership, intermediate-to-advanced Excel. ### **Main Responsibilities:** Supervise and coordinate the customer service team, ensuring compliance with daily processes for contact, follow-up, and survey registration. Prepare and present monthly A3-type reports—including key satisfaction indicators, major findings, and improvement proposals—targeted at managers and coordinators. Analyze survey results and customer voice data to identify opportunities for improving service processes. Monitor contact channels used (phone calls, WhatsApp, email), ensuring their proper use and timely, appropriate responses. ### **Required Skills:** ✅ Analytical ability to assess automotive issues ✅ Coordination skills to manage multiple tasks and services ✅ Effective negotiation to provide clear and satisfactory solutions ✅ Proactivity to anticipate customer needs ✅ Professionalism in every interaction and service management ### **Benefits We Offer:** **Base salary** + **performance-based bonus** **Year-end bonus:** 25 days **Vacation premium:** 27.5% **Provided uniforms** **Growth opportunities** If you’re ready to join a team that values commitment and excellence in service, apply now and grow with us! ✨