Collections Analyst

Description

Job Summary: We are seeking a professional to ensure timely collections and minimize customer delinquencies by managing overdue accounts receivable, reconciliations, and negotiations. Key Highlights: 1. Manages overdue accounts receivable and conducts proactive collections 2. Directly negotiates with special clients to regularize outstanding balances 3. Prepares collection reports and account statements **Who Are We?** We are a company that provides technological security solutions offering peace of mind by connecting people, families, and businesses with what matters most—helping build a better, safer Mexico. With over 6,000 SME, residential, and corporate clients—including partnerships with Mexico’s most important corporations. **What Is the Purpose of This Role?** To ensure timely and proper collection of billed services and minimize existing delinquencies in the company’s overdue accounts receivable portfolio. **Main Responsibilities:** * **Overdue Accounts Receivable Management:** Monitor and promptly follow up on the ANSA report (aging of balances), recording progress and detailed observations for each client. * **Proactive Collections Management:** Conduct follow-up calls and send email reminders requesting prompt payment and fulfillment of financial commitments. * **Reconciliation and Billing:** Manage re-billing processes due to changes in legal entity name or payment dates, and coordinate with Customer Service to cancel invoices related to reported incidents. * **Specialized Client Support:** Visit and directly negotiate with special clients to establish payment terms and plans enabling them to regularize their outstanding balances. * **Control and Reporting:** Prepare weekly and monthly reports on collection history for management review and performance target validation. * **Administrative Follow-up:** Send detailed account statements, including total amounts, service breakdowns, and corresponding invoices for prior months. **Requirements** * Prior experience in collections or similar roles. * Familiarity with collections management tools. * Ability to work under pressure and manage multiple tasks. * Excellent communication and negotiation skills. **What Do We Offer?** * **Salary:** $12,600 gross monthly salary, paid biweekly. * **Statutory and Above-Statutory Benefits**, Savings Fund, Two Life Insurance Policies, Savings Plan, Grocery Vouchers, and GSI Employee Benefits/Discounts. * **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. * **Work Location:** Near San Antonio Abad Metro Station