Administrative Assistant

Description

Job Summary: We are seeking an Administrative Assistant to provide comprehensive attention and support to the student community, managing procedures and ensuring student satisfaction. Key Highlights: 1. Telephone attention and support for students and prospective students 2. Management of academic and administrative requests 3. Tracking of graduation procedures and files The Instituto Universitario del Centro de México is seeking a responsible Administrative Assistant to provide timely and high-quality attention to the student community via telephone channels, resolving inquiries, managing academic/administrative requests, and conducting precise follow-up, with the aim of ensuring student satisfaction and retention. **Main Responsibilities** * Answer incoming calls from students and prospective students. * Resolve common questions regarding academic processes (enrollments, payments, courses, procedures). * Route requests to the appropriate departments. * Follow up on tickets or cases until closure. * Record interactions in internal systems. * Identify recurring incidents and report them. * Meet service metrics (response times, quality, satisfaction). * Maintain clear, empathetic, and professional communication. * Compile, review, and validate graduation files. * Track procedures with educational authorities (e.g., SEP). * Provide attention and guidance to graduates regarding the process. * Control and update databases and procedure statuses. * Safeguard original and official documents. * Coordinate and monitor delivery timelines. * Support logistics for graduation ceremonies. * Maintain communication with involved internal departments. **Requirements** * Completed high school education. * 1 year of experience in administrative roles. * Proficiency in Excel. * Availability for morning shift. We Offer * Morning Schedule: Monday to Friday, 8:00 am to 5:00 pm / Saturday, 9:00 am to 2:00 pm. * Biweekly salary: $4725 * Statutory benefits. Interested candidates should apply through this channel with an updated CV. Thank you. Salary: $9,451.00 per month Benefits: * Option for indefinite-term contract * Life insurance Workplace: On-site employment