Operational Training Coordinator for Restaurants

Description

Position Summary: We are seeking a passionate Operational Training Coordinator who is dedicated to service excellence and team development to ensure consistent process execution and an exceptional guest experience. Key Highlights: 1. Strategic and operational role in fine dining 2. Focus on team development and continuous improvement 3. Opportunity to influence service and quality standards *We are a leading fine dining group focused on creating memorable experiences through authentic service, high standards of excellence, and operations centered on quality and attention to detail.* *We have national and international presence, as well as a robust growth and expansion plan within the gastronomy and premium experience industries.* **Operational Training Coordinator** We are seeking a passionate Operational Training Coordinator committed to service and team development, responsible for ensuring proper execution of operational processes and guest experience across our units. This position blends operations and strategy; therefore, we seek an analytical individual closely connected to frontline operations, with the ability to influence work teams to drive service standards, training initiatives, and continuous improvement. **Position Objective** Ensure compliance with operational processes and procedures focused on guest experience, identifying areas for improvement and monitoring training and continuous improvement strategies across assigned units. **What You Will Do in This Role:** * Ensure correct execution of operational processes and service standards. * Identify opportunities for improvement related to guest experience. * Monitor implementation of procedures and training directly on the floor. * Participate in designing and improving operational processes and training materials. * Coordinate training sessions and operational follow-up across units. * Generate analyses and reports on compliance and improvement opportunities. * Collaborate closely with operational management to strengthen service culture. * Regularly visit assigned units to validate execution and provide operational support. **What We Are Looking For:** * Bachelor’s degree in Psychology, Business Administration, Education, or a related field. * Minimum 3 years of experience in operational training, coaching, or process assurance. * Preferred experience in restaurants, hospitality, retail, or service-oriented companies. * Experience working directly with operations. * Knowledge of processes, training, and customer experience. * Proficiency in Office and Canva. * Willingness to travel and visit units. * Availability for business travel. **Key Competencies:** * Excellent communication and interpersonal skills. * Leadership and influence. * Operational focus and attention to detail. * Analytical ability and capacity to identify improvement opportunities. * Follow-up and organizational skills. * Proactive attitude and sense of urgency. * Passion for service and team development. **We Offer:** * Competitive salary * Statutory benefits * 5% savings fund contribution * Professional development Location: San Pedro Garza García Schedule: Full-time | Monday to Friday Travel availability: Yes Salary: $20,000.00 – $25,000.00 per month Benefits: * Company parking Workplace: On-site employment