Field Technical Support Engineer (On-site in Tlalnepantla)

Description

Job Summary: A field support representative who proactively engages with end users to manage both preventive and corrective issue resolution across various applications and systems. Key Responsibilities: 1. Provide user support and configure equipment. 2. Troubleshoot technical issues in hardware and software. 3. Use proactive monitoring tools to prevent problems. **Job Description:** **ABOUT THIS ROLE:** As a field support representative, you will work and interact proactively with end users at client sites, manage preventive and corrective issue resolution for applications and/or systems, networking, industrial server standard network and application issues, specialized cluster environments, printing systems, mobile devices, handhelds, and laptops—providing Level 1, Level 2, and Level 3 support for hardware, software, and networks. **WHAT YOU’LL DO:** * Provide user support. * Configure and administer equipment. * Resolve and track tickets. * Demonstrate active communication skills and teamwork to resolve any customer incidents/requests. * Deliver software services, post\-sales support, or service delivery and application solutions for both standard and specialized systems. * Resolve technical issues on assigned hardware and software platforms. * Apply proactive monitoring procedures/tools to identify opportunities for problem prevention. **WHO YOU ARE:** * Technical diploma, Bachelor’s degree in Information Technology, Systems Engineering, Computer Science, Informatics, or related field. * 2 years of experience working in the technology industry. * 2 years of experience providing support for computers, mobile phones, printers, handheld devices, barcode scanners, etc. * Advanced knowledge of operating systems and software. * Basic networking knowledge. * Android O/S. **WORK ENVIRONMENT** * **On-site at client offices in Tlalnepantla** At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**