Customer Service (Backoffice)

Description

Job Description and Activity Details Work Location: Mexicali **Job Description:** * Provide support for priority quotations to active sales team customers. * Contact suppliers to follow up on quotations and proposals. * Track pending quotations and assist with tenders. * Conduct comparative quotation analysis to offer the best options to customers and suppliers. * Process and track orders across various departments. * Invoice sales generated by the commercial team. * Customer service before, during, and after the sale. * Prepare weekly and monthly reports on sales and key metrics. * Address requests from current and prospective customers. * Identify and onboard new suppliers. * Promote obsolete inventory sales via platforms and coordinate between warehouses. * Prospect and onboard new customers. * Identify market opportunities. * Commercial follow-up to close sales. ***Not a call center // Industrial sales*** Experience and Requirements **Requirements:** * Industrial Engineering, International Trade degree, or related field. * Intermediate English (minimum 50%; reading and writing required; speaking essential). * Experience in administrative areas, back office, industrial sales, or customer service (preferred). * Proficiency with administrative tools (Excel, ERP, CRM, etc.). * Excellent personal presentation. * Punctual, organized, and highly responsible. * Proactive attitude and results-oriented mindset. **We Offer:** * Full-time schedule, **Monday to Friday, 7:00 AM to 5:00 PM.** * Salary of $3,300\.00 to $4,000\.00, depending on experience. * **3-month retention bonus** (details provided during interview). * Statutory benefits. * 100% payroll. * No probationary week. * Performance bonuses starting upon indefinite-term contract. * Punctuality and attendance bonuses. * Meal vouchers starting from the first completed month. * Toka Care benefits. * Accident protection. Benefits * Benefits as per the Federal Labor Law (LFT) * Meal vouchers * Retention bonuses **Number of Vacancies** 2 **Department** Sales/Commercial **Contract Type** Permanent **Work Modality** On-site **Shift** Day **Work Schedule** Full-time **Working Hours*** Full-time * Monday to Friday * 10-hour shift **Education** Degree program (no degree required) **English Proficiency** Spoken: Intermediate, Written: Intermediate **Willingness to Travel** No