Job Summary: APM Terminals is seeking a professional to serve as the first point of contact for customers, ensure service execution, report deviations, and deliver empathetic, solution-oriented customer support. Key Highlights: 1. Shape the future of global trade with a team redefining the industry. 2. Growth and leadership opportunities within a global network of customers. 3. Impact the global economy and make friends around the world. APM Terminals Join us as we continue shaping the future of global trade and making a meaningful impact in communities worldwide. Discover your potential with APM Terminals and become part of a team redefining industry standards. Apply now and build a brighter future together! **What do we offer as a company?** APM Terminals offers exceptional growth, career, and leadership opportunities for those with the ambition, drive, and dedication to become among the best. In addition to working alongside a team of talented professionals, you’ll have the chance to experience diverse cultures and make friends around the world. If you envision yourself as part of a team helping the global economy grow through our worldwide network of customers and terminals, we encourage you to apply for our open positions! **What are the key responsibilities of this role?** * Serve as the first point of contact for customers and users of shipping operations. * Ensure that product and service delivery within the terminal is carried out by the relevant departments. * Report deviations in product and service delivery for timely review by the relevant departments and levels. * Build bridges between services and products through daily customer and user interactions. * Deliver high-quality treatment, service, and respect to internal and external customers and users—differentiating our company positively from competitors. * Maintain a consistent level of empathy and customer service aligned with company values. * Report on and address performance issues related to electronic tools. * Offer practical solutions to customers and users in daily tasks. * Share additional positive services and products with relevant teams and levels for specific or key accounts/markets. * Analyze trends and business scenarios under controlled conditions. **What talent are we looking for?** * Education + Minimum: High school diploma; Bachelor’s degree in International Trade and Business or a related discipline preferred. * Training + Basic knowledge of ISO 9001-2015 and ISO 14001-2015 standards. + Intermediate/advanced English proficiency. * Experience + Minimum 1 year of experience in a similar role, including cargo release procedures and handling in port facilities. If you’ve read this far, we’re delighted to know you’re interested in this opportunity. And if you want to use your skills to make a difference, we look forward to receiving your application—apply now! **Join a global industry leader as we embark on a digital transformation that will define the industry and revolutionize trade!** **If you thrive on tackling big challenges, now is the time to join APM Terminals!** #LI-VB1 #LI-POST Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .