Customer Solutions Assistant

Description

Job Summary: Estafeta is seeking a passionate Customer Solutions Assistant dedicated to connecting people and businesses, with a focus on timely service and customer satisfaction. Key Highlights: 1. Opportunity with Mexico's leading logistics company, valuing talent and diversity. 2. Essential role in ensuring customer satisfaction and meeting performance indicators. 3. Growth within an environment that fosters connections between people and businesses. Customer Service City: FEDERAL DISTRICT Publication Date: Apr 21, 2026 Schedule: 09:00 to 18:00 Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as Mexico’s logistics leader, we value talent, diversity, and inclusion as cornerstones of our success. Join us and "estafétalo"! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solutions Assistant (Seasonal)** **Location: Azcapotzalco, Mexico City** **Position Objective:** Promptly address requests from the shipment control department, ensuring compliance with performance indicators and customer satisfaction. * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipments contain incomplete information, follow up, and collect correct details to ensure on-time delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. Provide customer support and assistance, ensuring efficient and high-quality service. * Generate reports for damaged shipments / Re-packing * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills. **Requirements** * Minimum education: High School Diploma * Ability to manage customer interactions * Teamwork capability * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance