Customer Solutions Assistant

Description

Position Summary: Estafeta is seeking a passionate Customer Solutions Assistant dedicated to connecting people and businesses, with a strong focus on customer service and shipment tracking to ensure customer satisfaction. Key Highlights: 1. Handle and follow up on service reports promptly and accurately. 2. Contact customers to ensure timely deliveries and collect information. 3. Provide efficient and high-quality customer service and support. Customer Service City: FEDERAL DISTRICT Publication Date: Apr 21, 2026 Schedule: 9:00 AM to 6:00 PM Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solutions Assistant (Seasonal)** **Location: Azcapotzalco, Mexico City** **Position Objective:** Promptly address requests from the shipment control department, ensuring performance indicator compliance and customer satisfaction. * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipments have incomplete data, follow up, and collect correct information to ensure delivery within the contracted guarantee timeframe. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. Provide customer service and support, ensuring efficient and high-quality service. * Generate damage reports / repackaging documents * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams.Advanced customer service skills. **Requirements** * Minimum education: High School Diploma * Ability to manage customer interactions * Teamwork capability * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance