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Position Summary: Estafeta is seeking a customer service professional to manage requests, coordinate shipments, and enhance customer satisfaction. Key Highlights: 1. Opportunities for growth and professional development 2. Join a dynamic team that values diversity and inclusion 3. Logistics leadership with 45 years of experience Customer Service City: FEDERAL DISTRICT Publication Date: Apr 15, 2026 Schedule: Mon\-Fri 9:00 AM to 6:00 PM and Saturdays 9:00 AM to 2:00 PM Description: About the Company At Estafeta, our passion for connecting people and businesses drives us forward. With over 45 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and “Estafétalo!” Location (Benito Juárez, 10 minutes from San Antonio metro station) Position Objective Contribute to timely and accurate handling of requests entering the Shipment Control department by generating administrative reports and verifying data to coordinate shipments, thereby consistently meeting performance indicators to improve customer satisfaction. Requirements * Education: High school diploma or certified technical degree * 6 months’ experience in customer service and/or warehouse operations * Basic Microsoft Office skills Job Functions or Activities 1\. Timely and accurate handling of assigned Service Reports, through daily review of each Service Report to address customer requirements using management tools, ensuring satisfactory responses to customer requests. 2\. Reporting on services entering Shipment Control, through daily review of shipment scans supported by visit and control label information via the CRM\-SOLUCIONA shipment management system, to assess and manage customer service, support, and operations—providing feedback to operations regarding process deviations. 3\. Executing timely customer calls for shipments entered into Shipment Control, through the daily process of shipment coordination and customer calling, to assess and manage customer service, support, and operations—providing feedback to operations regarding process deviations. 4\. Generating reports for shipments requiring them, by tracking incidents per operational cycle procedures, to promptly notify and coordinate shipments. 5\. Daily physical reconciliation of local route delivery and return manifests, through daily use of the reconciliation tool, to validate compliance with delivery processes. What We Offer You * Growth opportunities. * Productivity bonus. * Grocery vouchers. * Bonuses exceeding legal requirements. Why Join Estafeta? This vacancy is open to talent with disabilities. At Estafeta, you don’t just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion.
