Job Summary: Estafeta is seeking a Customer Solutions Assistant to handle requests, contact customers regarding shipments, and ensure customer satisfaction. Key Highlights: 1. Passion for sales and customer service. 2. Timely handling of requests and follow-up on reports. 3. Ensuring efficient and high-quality service. Customer Service City: FEDERAL DISTRICT Publication Date: Apr 15, 2026 Schedule: 9:00 AM to 6:00 PM Description: . At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and “estafétalo”! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solutions Assistant (Seasonal Position)** **Location: Benito Juárez, Mexico City** **Position Objective:** Promptly handle requests from the shipment control department, ensuring compliance with performance indicators and customer satisfaction. * Handle and follow up on service reports timely and accurately. * Contact customers when their shipment has incomplete information, follow up, and collect correct information to ensure on-time delivery per the contracted guarantee. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. Provide customer support and assistance, ensuring efficient and high-quality service. * Generate reports for damaged shipments / repackaging * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills. **Requirements** * Minimum education: High school diploma * Ability to manage customer interactions * Teamwork * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance