Job Summary: Estafeta is seeking a Customer Solutions Assistant to handle requests, follow up on reports, and ensure customer satisfaction. Key Responsibilities: 1. Timely attention and follow-up of service reports 2. Contacting customers to ensure on-time deliveries 3. Efficient and high-quality service to customers Customer Service City: FEDERAL DISTRICT Publication Date: Apr 15, 2026 Schedule: 9 \- 6 Description: At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! If you are passionate about sales and customer service, this opportunity is for you! **Customer Solutions Assistant (Seasonal)** **Location: Iztapalapa, Mexico City** **Position Objective:** Promptly address requests from the shipment control department, ensuring adherence to performance indicators and customer satisfaction. * Timely and proper handling and follow-up of service reports. * Contact customers when their shipments contain incomplete information, follow up, and collect accurate data to ensure delivery within the contracted guarantee period. * Cargo handling: Scan incoming and outgoing shipments in the assigned area. Provide customer service and support, ensuring efficient and high-quality service. * Generation of damage reports / repackaging documents. * RequirementsMinimum education required: High school diploma or completed technical program. * Minimum 6 months’ experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills. **Requirements** * Minimum education: High school diploma * Ability to manage customer interactions * Teamwork * Minimum experience: 6 months in customer service **What We Offer You:** * Competitive monthly salary * Life insurance