CUSTOMER SERVICE EXECUTIVE

Description

Job Summary: Estafeta is seeking a Customer Service Executive to provide telephone support, resolve shipment-related inquiries, and professionally and empathetically handle complaints. Key Highlights: 1. Opportunities for growth and professional development. 2. Join a dynamic team that values diversity and inclusion. 3. Focus on connecting people and businesses through logistics. Customer Service City: FEDERAL DISTRICT Publication Date: Apr 21, 2026 Schedule: Monday to Friday, 9 AM–6 PM; Saturdays, 9 AM–1 PM Description: **About the Company** At Estafeta, our passion for connecting people and businesses drives us forward. With over 45 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join Estafeta! **Location**(Very close to Metrobús UAM Azcapotzalco) **CUSTOMER SERVICE EXECUTIVE** **Position Objective** Provide telephone customer service by resolving inquiries regarding shipment status or receipt of contracted services via inbound calls and online tools to locate tracking numbers or service orders, ensuring continuous follow-up until successful package delivery at its final destination. **Requirements** * Education: High school diploma or certified technical degree * Minimum 6 months’ experience in customer service and/or warehouse operations * Basic Office Package software proficiency. **Job Functions or Activities** * Customer Service and Case Resolution * This involves using our online tools to locate tracking numbers or service orders. When necessary, escalate cases to supervision, who will contact the relevant departments. In this way, you will ensure continuous follow-up until successful package delivery at its final destination. * Complaint Management * Handle customer complaints professionally, empathetically, and effectively, seeking solutions that minimize dissatisfaction and restore trust. * Document and escalate complaints as needed for resolution. Conduct timely follow-up on pending cases, ensuring timely closure and keeping customers informed about progress and resolution. **What We Offer You** * Growth opportunities. * Productivity bonus. * Food vouchers. * Premiums above statutory requirements. **Why Join Estafeta?** This **position is open to talent with disabilities.** At Estafeta, you don’t just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion.