Call Center Executive - Bilingual

Description

Job Summary: Provide empathetic telephone customer service to vehicle rental customers, resolving inquiries, complaints, and incidents to ensure a positive experience and foster customer loyalty. Key Highlights: 1. Empathetic and efficient telephone customer service 2. Resolution of inquiries, complaints, and incidents 3. Promotes customer loyalty Job Objective: Provide efficient and empathetic telephone customer service to customers who have rented vehicles, resolving inquiries, complaints, or incidents related to the service, in order to guarantee a positive experience and foster customer loyalty. Main Responsibilities: Answer incoming calls regarding reservations, vehicle deliveries, returns, and billing. Resolve issues such as delays, unrecognized charges, mechanical failures, or accidents. Escalate complex cases to respective departments (operations, insurance, billing). Record each interaction in the company's CRM system. Follow up on open cases until resolution. Provide clear information about rental policies, insurance coverage, and terms and conditions. Apply customer service protocols in emergency or accident situations. Participate in periodic training on products, processes, and customer service. Profile Requirements: Education: Completed high school diploma or technical degree (preferably in administrative or tourism fields). Experience: Minimum 6 months in telephone customer service or call center roles (ideal in automotive, insurance, or tourism industries). Knowledge: CRM systems, customer service protocols, basic knowledge of automotive insurance. Skills: Effective communication, empathy, frustration tolerance, conflict resolution, ability to work under pressure. Compensation and Benefits: Competitive base salary Performance and effective-resolution bonuses Statutory benefits from day one Life insurance Food vouchers Ongoing training Internal growth opportunities Employment Type: Full-time, indefinite-term contract. -Requirements- Minimum Education: Upper secondary education – General High School Diploma 2 years of experience Languages: English Age: Between 20 and 50 years old Knowledge: CRM Keywords: callcenter, teleoperador, telefonista, telephonist, telefonico