Position Summary: Develop and optimize direct engagement systems to supervise and improve operations with F2F agencies, ensuring quality and goal achievement. Key Highlights: 1. Monitor and optimize F2F agency operations 2. Supervise field teams and improve quality standards 3. Plan strategies and track F2F initiatives POSITION PURPOSE Establish and develop a direct engagement system to monitor and optimize operations with various F2F agencies, continuously supervising the analysis of F2F campaign teams, elevating quality standards, conducting regular visits to field teams, analyzing pitch delivery and its quality, analyzing information provided to donors regarding their donations and the associated impact, ensuring effective performance by agencies collaborating with WVM, identifying strategies to increase agency donations, verifying that agencies meet targets outlined in their agreed-upon proposals, projecting national-level growth for the F2F team, and managing BackOffice data to inform agencies. MAIN RESPONSIBILITIES Conduct training for agencies and plan field visits to validate F2F agency team processes and their adherence to institutional guidelines. Plan strategies and work plans for various F2F initiatives. Plan and track agreed-upon initiatives and procedures with different agencies, implementing continuous performance improvements. Prepare weekly reconciliations for partner records and monthly production closures and invoice issuance; review established guarantees; secure new venues (Private Locations) for agencies nationwide. Demonstrate commitment to and alignment with the organization’s philosophy; uphold child protection principles per the organization’s Child Protection Policy; handle position- and organization-related information confidentially; and participate in safety measures for oneself and others as required. PROFILE Minimum 3–4 years of relevant experience (verifiable). Experience supervising or coordinating F2F or Direct Dialogue teams. Experience in public-space and private-location partner acquisition. Experience with individual and recurring donors. Experience in opening new venues (Private Locations). Experience with payment structures and agency guarantees. Education: Bachelor’s degree (in progress/completed) or technical degree in Communications, Marketing, Administration, Sales, Advertising, Public Relations, or Social Sciences. Preferred knowledge and qualifications: Proficiency in Office 365 and online collaborative tools (Drive, Teams, Word, PowerPoint, especially Excel for report creation). Customer service orientation. Excellent spelling and writing skills. Effective communication and negotiation skills. Teamwork and goal-oriented mindset. Intermediate English level (B1). OFFER: Monthly salary range: $15,000 – $22,000 gross + PSL ($2,518 monthly food vouchers + $700 transportation or connectivity allowance + Life Insurance + SGMM + 30-day Christmas bonus, etc.). -Requirements- Minimum education: Higher education – Bachelor’s degree 3 years of experience Languages: English Knowledge: Negotiation skills, Customer service