Sales Support – Dynamics 365 CRM

Description

Job Summary: We are seeking a Sales Support – Dynamics 365 CRM to provide first-level support to internal users and customers, ensuring incident resolution and smooth sales process operations. Key Highlights: 1. First-level support for incidents in Microsoft Dynamics 365 2. Cross-functional collaboration with sales, operations, and technology teams 3. Identification of opportunities to improve CRM usage DESCRIPTION At BETWEEN, we offer the opportunities you need to achieve your professional goals. If you want to develop your skills in IT and Engineering, this is your next destination! We provide support across a wide range of areas including Firmware, Software, BI, Design, Project Management, and many more. Additionally, we develop custom technological solutions from our BETWEEN Labs. We are looking for a **Sales Support – Dynamics 365 CRM** to expand one of our teams in Guadalajara, Mexico. This person will serve as the first point of contact for internal users and customers, ensuring proper incident resolution and smooth operation of CRM-related and sales operations processes. You will work cross-functionally with sales, operations, and technology teams to help optimize processes and guarantee an excellent user experience. ### **Responsibilities** * Provide first-level (L1\) support for incidents related to **Microsoft Dynamics 365** * Manage tickets using tools such as **Jira Service Desk** or other similar platforms * Diagnose basic functional and technical issues, escalating to L2/L3 when necessary * Support users in sales and operations processes within the CRM * Ensure correct data usage and workflow execution within the system * Document incidents, resolutions, and procedures * Collaborate with sales, operations, and technology teams to improve processes * Identify opportunities to improve CRM usage **Benefits** * Permanent contract * Fully remote work * Professional development and continuous training opportunities in an innovative technological environment. * Participation in challenging, high-impact projects. * Collaborative and dynamic work environment. * Competitive salary aligned with experience and market standards. * Flexible working hours to promote work-life balance. * Access to wellness programs and team-building activities. REQUIREMENTS ### **Requirements** **Mandatory:** * Prior experience in technical support * Practical knowledge of **Microsoft Dynamics CRM** * Experience working with **ticketing tools (e.g., Jira Service Desk)** * Understanding of sales processes **(Sales Operations, Deal Desk, etc.)** * Good command of **English (C1\)** * Strong communication and problem-solving skills