Customer Service Leader

Description

Position Summary: Casino Life Guadalajara is seeking a dynamic Customer Service Leader to coordinate staff, drive sales, and guarantee exceptional customer experiences. Key Highlights: 1. Coordinate and supervise operational staff to deliver exceptional service. 2. Drive betting sales and ensure smooth casino operations. 3. Opportunity for growth and continuous training. **Casino Life Guadalajara** is looking for its next **Customer Service Leader**, a dynamic, proactive individual focused on delivering exceptional experiences for our customers. This role will be responsible for coordinating and supervising operational staff, ensuring proper execution of customer service–oriented activities, driving betting sales, and guaranteeing the smooth overall operation of the casino—all under high-quality standards. **We Offer** • Competitive salary • Statutory and above-statutory benefits • Continuous training • Growth opportunities **Requirements** • Experience supervising operational staff or in customer service. • Leadership, organizational, and problem-solving skills. • Availability to work rotating shifts. • Basic proficiency in operating systems and reporting tools. **Responsibilities** • Coordinate operational staff to ensure service quality and customer experience. • Supervise activities and operations of assigned personnel. • Resolve incidents related to operating systems with vendors and help desk. • Supervise and execute proper implementation of promotions. • Monitor inventories of materials and supplies. • Address and follow up on customer incidents. • Coordinate with various departments for reviews of promotions, processes, and customer service. • Conduct casino opening and closing procedures, generating required operational and financial information. • Train new employees according to operational manuals. If you’re ready to take the next step in your career and join a challenging and growing environment… **apply now and join us!**