Customer Service Analyst (Photovoltaic)

Description

Job Summary: Terra Energy is seeking a Customer Service Analyst to provide advisory services and technical support, as well as problem analysis and resolution in the solar energy sector. Key Highlights: 1. Customer service, technical support, or after-sales experience. 2. Collaborative environment and innovative projects. 3. Opportunity to work in the renewable energy sector. **Terra Energy** is a 100% Mexican company with nationwide presence, dedicated to delivering energy-saving solutions through solar panels for residential and commercial clients. We are currently seeking a **Customer Service Analyst**. Apply if you meet the following profile: * Completed or incomplete Bachelor’s degree in Administration, Engineering, Renewable Energy, Marketing, or related fields. * Courses or certifications in customer service (preferred). * CRM software proficiency. * Minimum 2–3 years of experience in customer service, technical support, or after-sales. * Experience in solar energy, technology, or technical service companies (preferred). * Intermediate Excel skills (assessment required). * Residency near the area (preferred). KEY RESPONSIBILITIES: * Providing advisory services and technical support to customers. * Generating reports on energy production and consumption. * Analyzing, identifying, and resolving issues. We Offer: * Gross monthly salary of $14,000.00 * Statutory benefits. * Monthly food vouchers. * Hybrid work model (office attendance two or three days per week). * Collaborative environment and innovative projects. Apply now if you’re interested! Benefits: * Savings fund * Maternity and paternity leave exceeding statutory requirements * Employee referral program * Remote work * Company-issued laptop and mobile phone * Additional vacation days or paid leave Employment Type: Full-time Salary: $14,000.00 per month Work Location: Hybrid remote work in 06700, Roma Norte, CDMX