Customer service City: FEDERAL DISTRICT Publication date: Jan 6, 2026 Schedule: Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, half-day Description: **About the job** **About the company** At **Estafeta**, our passion for connecting people and businesses drives us. With over 40 years as logistics leaders in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! **Location**: Patriotismo, Mexico City. **Position objective** * Provide customer service and support, ensuring efficient management of their shipments and offering timely solutions to their requests. **Requirements** * Minimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced customer service skills. **Job functions or activities** * Handle and follow up on service reports promptly and accurately. * Contact customers when their shipment contains incomplete information, follow up, and collect correct details to ensure on-time delivery per the contracted service guarantee. * Goods handling: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **What we offer you** * Premiums exceeding statutory requirements. * Life insurance. * Grocery vouchers with an additional 10%. * Monthly performance bonus. **Why join Estafeta?** At Estafeta, you don’t just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion; this **position is open to talent with disabilities. If you require any reasonable accommodation, please let us know.**
Juan García
Indeed · HR
Juan García
Indeed · HR
