Customer Solutions Assistant Azcapotzalco

Description

Customer service City: FEDERAL DISTRICT Publication date: Jan 6, 2026 Schedule: Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, half-day Description: **About the job** **About the company** At **Estafeta**, our passion for connecting people and businesses drives us forward. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and "estafétalo"! **Location**: Azcapotzalco, Mexico City. **Position objective** * Provide customer service and support, ensuring efficient management of their shipments and offering timely solutions to their requests. **Requirements** * Minimum education required: High school diploma or completed technical program. * Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced customer service skills. **Job functions or activities** * Timely receipt and follow-up of service reports. * Contact customers when their shipment contains incomplete information, follow up, and collect correct details to ensure on-time delivery per the contracted guarantee. * Handling of goods: Scan incoming and outgoing shipments in the assigned area. * Provide customer service and support, ensuring efficient and high-quality service. **What we offer you** * Premiums above legal requirements. * Life insurance. * Grocery vouchers with an additional 10%. * Monthly performance bonus. **Why join Estafeta?** At Estafeta, you do not just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion; **this vacancy is open to talent with disabilities. If you require any reasonable accommodation, please let us know.**