Position Summary: You will provide global technical and operational support to customers and patients, resolving electromechanical device issues and ensuring information accuracy. Key Highlights: 1. Specialized technical support for electromechanical devices. 2. Resolution of complex operational and technical issues. 3. Maintenance of strong relationships with internal and external customers. At our Tijuana plant in Mexico, we are dedicated to delivering high\-quality dialysis medical products that support patient care around the world. The facility specializes in the manufacturing and servicing of Cyclers and Cartridges used in both chronic and acute dialysis treatments. It also plays a key role in Molding \& Extrusion and Lactate production. With a committed team of 2400 employees, we continue to drive innovation and contribute to improved outcomes in dialysis care globally. Join our passionate team and be part of this global impact! **Objective:** Deliver excellent customer service with comprehensive operational and technical support to diverse audiences to effectively and continuously resolve issues. Provide direct support to patients and customers in the U.S., U.K., Canada, and Australia through effective and timely communication. **Experience:** 1 year of technical support experience with electromechanical equipment, preferably in customer service, call center, or clinical settings. **English Language Proficiency:** Advanced **Responsibilities:** Provide in-depth support for various customer telephone inquiries regarding applicable devices within assigned functions. Address and resolve complex operational and/or technical issues by delivering effective customer service for the relevant devices. Ensure accuracy and integrity of data throughout the documentation process for all customer contacts in applicable systems. Maintain diverse confidential patient and/or health information in accordance with company policies and procedures, HIPAA, and other regulatory requirements. Maintain up-to-date knowledge of applicable devices and/or troubleshooting techniques to consistently deliver clear, concise, and effective customer service; demonstrating broad knowledge and sound judgment in resolving diverse operational and/or technical matters. Handle confidential information productively with a high degree of professionalism, discretion, and tact. Serve as a technical resource for interdepartmental teams and/or internal customers. Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. Guide other staff members on specific System One-related questions. Execute tasks assigned by the immediate supervisor according to departmental and company needs. **Required Skills:** Customer service orientation, service mindset, problem-solving enthusiasm, creativity. **Specific Knowledge:** Testing and equipment calibration. Customer service. Effective oral and written communication. Word processing, databases, spreadsheets, and email applications. Logical and critical thinking for problem solving. Time management for handling multiple tasks simultaneously.