Position Summary: Provide operational and preventive technical support for computer systems, ensuring the proper functioning of infrastructure and supporting internal users. Key Highlights: 1. Technical support, system maintenance and administration. 2. Collaboration on IT projects and resolution of Level 1 incidents. 3. Proven experience in technical support and computer proficiency. **Position Objective** Provide operational and preventive technical support for computer systems. Ensure the proper functioning of the company's infrastructure, support internal users to work efficiently, and resolve daily routine issues. **Education** **Relevant university or technical degrees (completed or incomplete):** * Bachelor's degree or engineering in Computer Systems * Technical degree in Computer Systems * Technical degree in Informatics * Engineering in Computing * Bachelor's degree in Information Technologies **Responsibilities** * Provide technical support. * Maintenance and inspection of computer equipment. * Support in system administration. * Ensure operational continuity. * Support in network administration (connectivity and cabling). * Installation of hardware and software on equipment. * Support in data backups. * Configuration of printer drivers (thermal and inkjet). * Collaboration on IT project proposals. * Comply with IT policies and procedures. * Address and resolve incidents reported by internal users. * Diagnose and resolve Level 1 (first-level) incidents. **Essential Requirements** * **Proven experience in the field.** * Proficiency in computer use. * Basic-to-intermediate knowledge of hardware and software. * Service-oriented attitude and teamwork skills. * Basic knowledge of networks and their devices. * Experience in technical support. * Good communication skills. * Ability to diagnose incidents. **Desirable** * Basic-technical English. * Basic programming knowledge. * Capacity for continuous learning in technologies. **Technical Experience and Knowledge** * Experience with remote solutions (AnyDesk). * Basic knowledge of computer operation and usage. * Basic experience in cabling and punch-down. * Proficiency with daily-use software. * Ability to make decisions on the spot. **Ideal Profile** * **1 year of actual experience (professional internships and employment).** * Honesty when performing tasks. * Open to feedback and working under guidelines. * Results-oriented with focus on solution timelines. **We Offer:** * Option for an indefinite-term contract. * Free uniform. * **Work Schedule:** Monday–Friday, 9:00 AM–6:00 PM; Saturday, 9:00 AM–2:00 PM. * Travel allowances. * Statutory benefits. **Work Location:** Av. Ruiz Cortines 1857A, Col. Estrella, C.P. 64420, **Monterrey, N.L.** Employment Type: Full-time Salary: $12,000.00 \- $15,000.00 per month Benefits: * Free parking * Option for an indefinite-term contract * Free uniforms * Food vouchers Education: * Completed bachelor's degree (desirable) Work Location: On-site employment