Contact Executive

Description

Job Summary: We are seeking a Contact Center Agent for Jüsto to provide comprehensive customer service and efficiently manage inquiries and incidents. Key Highlights: 1. Opportunity for professional growth 2. Job stability within an innovative team 3. Transform the way supermarkets operate in Mexico **Jüsto is hiring a Contact Executive in Coyoacán, Mexico City** ------------------------------------------------------------------- Join our team as a **Contact Center Agent** at **Jüsto**! We are a 100% digital Mexican supermarket. We develop technology to identify efficiencies that translate into one thing: ensuring everything delivered to your home brings you joy—and that you pay only what is fair. Fair pricing and exceptional quality define us. Position: **Contact Center Agent** Work location: Coyoacán, CDMX **Requirements:** * Flexible availability * Experience in customer service processes within contact centers (voice, chat, and/or email) * Understanding of last-mile operational workflows * Intermediate proficiency with office productivity tools * Experience using ticketing or CRM systems **Main Responsibilities:** * Provide comprehensive customer support across all contact channels (voice, chat, email) * Efficiently manage inquiries, requests, and incidents * Ensure a satisfactory customer experience and meet established service and quality standards * Record and document each interaction in the relevant systems (CRM, ticketing) **We Offer:** * Statutory benefits * Job stability * Growth opportunities * Hybrid work arrangement If you’re interested in joining an innovative team transforming the way supermarkets operate in Mexico, we’d love to meet you! **Desired Education Level:** High School Diploma (or equivalent) **Desired Experience Level:** Entry Level **Departmental Function:** Customer Service **Industry:** Supermarkets **Skills:** * last mile * customer service * follow-up * ticket management * contact center *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69fcc8fd5a000053000f3aa8\&source\=indeed*