Educator | AVERANDA

Description

Job Summary: The Educator role is the foundation of our success, focused on creating an exceptional customer experience, sharing product information, and authentically speaking about our community. Key Highlights: 1. Expert in world-class customer service and guest experience 2. Engages with guests, shares product and cultural education 3. Contributes to a respectful and inclusive team environment **Job Summary:** The Educator role is the foundation of our success as an organization. Educators are experts in creating world\-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top\-quality product education, and speaking authentically about our community and culture. Key Responsibilities of the Job * Guest (i.e., Customer) Experience * Interact with guests to ensure a great guest experience in a manner that values guests' time. * Assess guests' needs to provide customized, effective purchase and return solutions and support. * Provide technical product education by articulating the value and benefit of the product. * Facilitate a seamless end\-to\-end guest experience by conducting accurate and timely guest transactions and executing market\-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards. * Move dynamically on the floor to continuously engage with guests and attend to guest or store needs. * Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests. Working with Others * Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests. * Establish supportive and productive relationships with all team members. * Collaborate with team members to ensure optimal guest experience and support store operations. Operations * Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. * Use in\-store technology to support store operations and provide positive guest experiences. * Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store. * Understand and adhere to people safety policies and procedures to maintain a safe work environment. * Perform work in accordance with applicable policies, procedures, and laws or regulations. Key Skills \& Core Values You Bring * Inclusion \& Diversity: Creates/supports an inclusive environment that values/celebrates differences \*Integrity/Honesty: Behaves in an honest, fair, and ethical manner * Guest Experience: Enjoys working and connecting with, understanding, and helping guests * Personal Responsibility: Accepts responsibility/accountability for actions; is dependable * Self\-Awareness: Is aware of how words or actions may be perceived by or affect others * Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives * Enthusiasm: Is enthusiastic about one's own work; looks for ways to make work fun and engaging Job Requirements Eligibility * Must be legally authorized to work in the country in which the store is located * Must be 18 years of age or older * Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) * Must have the ability to travel to assigned store with own transportation methods Availability * Willing to work a flexible schedule including evenings, weekends, and holidays Other Willingness Requirements * Willing to work in an environment with bright lights and loud music * Willing to move through a store for most of a shift to help guests and accomplish work * Willing to move boxes weighing up to 30 lbs (13\.6 kg) * Willing to work as part of a team and also complete some work independently Job Assets (i.e., nice to have; not required) \*Education: High school diploma, GED, or equivalent