Position Summary: Reservation Agent to coordinate organizational development activities, process room reservations, and ensure customer satisfaction. Key Highlights: 1. Direct support to the manager in organizational development 2. Customer service and reservation management 3. Promotion of hotel services and products Grupo Pixca is seeking a Reservation Agent. This position will provide direct support to the manager, coordinating organizational development activities across various departments of the company. * Excellent professional appearance. * Intermediate English proficiency preferred. * Availability to work Monday through Friday and Saturday mornings. * Experience in administrative tasks and calendar management. * Proficiency in office software packages (Excel, Word, PowerPoint). Main Responsibilities: * **Customer Service**: Respond to guest inquiries and resolve issues related to reservations and services. * **Reservations**: Process room reservations. * **Communication**: Provide accurate information and address inquiries regarding availability, rates, and hotel policies. * **Billing**: Process payments and manage modifications to existing reservations. * **Promotion**: Promote hotel services and products to enhance the guest experience. * **Follow-up**: Track customer inquiries and complaints to identify areas for service improvement. Required Competencies: * Organization and attention to detail. * Proactivity and sense of urgency. * Effective communication. * Multitasking ability. * Problem-solving and decision-making skills. We Offer: * Base salary * Statutory benefits * Employee cafeteria * Uniforms Employment Type: Full-time Salary: $10,000.00 per month Benefits: * Cafeteria service * Complimentary uniforms Work Location: On-site employment