Job Summary: We are seeking an Organizational Trainer with call center experience to enhance team capabilities, improve performance, and ensure high-quality service. Key Highlights: 1. Call center experience (sales, customer service, or collections) 2. Experience in team training, coaching, or facilitation 3. Proficiency in key metrics such as AHT, NPS, quality, and conversion **Talentos y Formación is seeking an ORGANIZATIONAL TRAINER located 10 Minutes from Six Flags \- Tlalpan, Ciudad de México** ---------------------------------------------------------------------------------------------------------------- We are looking for a **Trainer** with call center experience, focused on enhancing team capabilities, improving performance, and ensuring high-quality service to customers. ### **What we seek in the candidate:** * Experience in call center operations—sales, customer service, or collections * Experience in team training, coaching, or facilitation * Knowledge of key metrics such as AHT, NPS, quality, and conversion * Ability to lead groups and facilitate learning * Clear and effective communication, both oral and written * Basic proficiency in digital tools and training platforms * Bachelor’s degree in Psychology, Business Administration, or related field ### **Main Responsibilities:** * Deliver onboarding and ongoing training sessions * Develop and update learning materials * Evaluate and monitor staff performance * Identify areas for improvement and reinforce team competencies * Provide individual and group coaching to achieve quality goals * Timely payment * Sundays off * Positive work environment **Desired Education Level:** Bachelor’s degree \- completed **Desired Experience Level:** Mid-level **Departmental Function:** Human Resources **Industry:** Insurance / Insurance Company **Skills:** * Leadership * Analytical thinking * Adaptability to change *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c6f21a36000033000147a0\&source\=indeed