Technical Support Analyst

Description

Job Summary: Provide technical support and manage platforms and technological infrastructure, collaborating in vulnerability detection and continuous procedure updates. Key Highlights: 1. Technical support and platform management 2. Vulnerability analysis in systems 3. Continuous updating on technological trends **Objective:** Provide technical support for platforms and technological infrastructure. **Requirements:** * Attention to detail * Ability to integrate into teams * Analytical skills and ability to effectively solve problems * High level of service * Excellent verbal and written communication skills * Detail orientation and ability to conduct thorough system testing **Primary Job Responsibilities:** * Provide technical support to users via tickets * Email and PureCloud administrator * Participate in software and hardware testing to ensure proper functionality * Continuously stay updated on technology trends * Provide additional technical assistance during special events (as applicable) * Contribute to documentation and updating of internal procedures * Perform support activities, maintenance, data backups, and IT inventory * Collaborate in vulnerability analysis for systems, applications, and networks * This involves identifying and evaluating potential weaknesses in the IT infrastructure and proposing solutions to mitigate associated risks Employment Type: Full-time Benefits: * Discounts and preferential pricing * Option for indefinite-term contract * Life insurance * Free uniforms * Grocery vouchers Work Location: On-site employment