Position Summary: Operate the telephone switchboard, assist guests, record messages, and coordinate services to ensure a satisfying experience. Key Highlights: 1. Telephone assistance and comprehensive guest support. 2. Fostering positive working relationships and supporting the team. 3. Part of an incredible global team in a luxury environment. **Additional Information** **Job Number**26041599 **Job Category**Rooms \& Guest Services Operations **Location**JW Marriott Cancun Resort \& Spa, Blvd. Kukulcan, Km 14\.5, Lote 40\-A, Zona Hotelera, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Operate the telephone switchboard to answer calls. Process guest requests for wake-up calls, call identification, and other related requests for making or receiving calls. Inform guests of any messages they have received (e.g., voicemail, email, faxes) and deliver them to their rooms upon request. Answer, record, and process all guest calls, requests, questions, or concerns. Accurately, completely, and legibly receive, record, and relay messages. Enter all guest requests or issues into the computer system, contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), and follow up with the guest to ensure their request has been satisfactorily resolved. Provide guests with information regarding room features, hotel amenities, and local points of interest. Assist guests with Internet access. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company property. Greet and acknowledge all guests according to company standards; anticipate guests’ service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others and support the team to achieve common goals. Adhere to quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while maintaining the comfort of the familiar worldwide. As a Marriott Hotels host, you will help us uphold the promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guests’ needs—thereby enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore Marriott Hotels career opportunities. By joining Marriott Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations around the world. JW believes employees come first because, if you’re happy, guests will be too. JW Marriott employees are trusted, innovative, authentic, intuitive, and carry forward the brand and founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy genuine camaraderie with a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic wellbeing. Exceptional guest service begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.