customer service

Description

Position Summary: Act as a strategic liaison among management, customers, and the delivery team, managing sales, billing, and last-mile logistics to ensure profitability and operational efficiency. Key Highlights: 1. Strategic role in branch operations and logistics. 2. End-to-end management of sales, billing, and customer experience. 3. Operational supervision and optimization of delivery routes. Carniceria Jovikc, known commercially as "CARNICERIA LA ESTRELLITA", is seeking a Customer Service Specialist. **Position Objective** Act as the strategic liaison between management, customers, and the delivery team. Responsible for managing sales, billing, and last-mile logistics to ensure branch profitability and operational efficiency. **Position Requirements** * **Experience:** Minimum 1\-2 years in similar roles. * **Soft Skills:** Strong sense of urgency, positive authority, and multitasking ability. * **Product knowledge, Operational Leadership, Route Logistics, Tool Proficiency (Computer, WhatsApp, Maps, other systems)** **High-Level Responsibilities** **1\. Management Support** * **Operational Assistance:** Supervise branch operations in the absence of the branch manager. * **Sales Reporting:** Prepare daily billing reports and order incident reports. **2\. Efficient Logistics and Delivery** * **Delivery:** Organize delivery routes to optimize time and fuel consumption. * **Load Prioritization:** Verify that orders are complete, correctly packed, and properly labeled before dispatch. * **Tracking:** Monitor timely order delivery and manage any issues en route. **3\. Sales and Billing Management** * **Omnichannel Order Taking:** Centralize order intake via phone calls, WhatsApp, and in-person counter service. * **Billing:** Execute administrative collection processes and issuance of tax documents. * **Customer Retention:** Handle first-level complaints or suggestions with immediate resolution. Salary: $9,000\.00 \- $10,000\.00 per month Work Location: On-site employment