Help Desk

Description

Position Summary: ADVANCED DATA SERVICES S.A. DE C.V. is seeking a Help Desk Operator to handle, analyze, and resolve ICT-related incidents or requests. Key Highlights: 1. User-reported event monitoring and analysis 2. First-level incident and request resolution 3. Focus on customer service and effective communication **ADVANCED DATA SERVICES S.A. DE C.V. is seeking Help Desk personnel in Cuauhtémoc, Mexico City** ------------------------------------------------------------------------------------------- At **ADS**, a leading company providing Information Technology Services, we invite you to join our team! **Position Name: Help Desk Operator** **Schedule: Monday to Friday, 8:30 am \- 6:00 pm; Saturdays, 8:30 am to 2:00 pm** **Responsibilities and/or Activities** * Assist users reporting ICT-related incidents or requests via the various contact channels available to the service desk. * Receive, analyze, and triage user-reported events and service issues through designated channels, with the goal of rapidly restoring affected services. * Provide first-level resolution for the maximum number of user-reported incidents/requests using documented support materials and work instructions stored in service desk repositories Salary: $12,000 MXN (net). Employment Type: Full-time **Desired Education Level:** High School (Upper Secondary) **Desired Experience Level:** Mid-level **Departmental Function:** Customer Service **Industry:** Telecommunications **Skills:** * Communication * Customer Service * Incident Documentation * Attention to Detail *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699def7a7300004600d5b596\&source\=indeed*