Spa Concierge

Description

Position Summary: Schedules spa services, confirms appointments, promotes sales, processes payments, and maintains smooth operations to ensure a positive guest experience. Key Responsibilities: 1. Reservation management and guest service in spa/salon. 2. Service promotion and payment processing. 3. Maintenance of labor relations and compliance with standards. **Additional Information** **Job Number**26043994 **Job Category**Spa **Location**The Westin Resort \& Spa Puerto Vallarta, Paseo de la Marina Sur \#205, Puerto Vallarta, Jalisco, Mexico, 48354 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Schedule services for individuals and large groups using the spa or beauty salon reservation software system. Call guests to confirm scheduled services. Respond to questions regarding available services. Update the reservation and cancellation list throughout the day, notify service providers of last-minute changes, and resolve scheduling issues as needed in coordination with the supervisor or manager. Register guests upon arrival for their appointment, confirm first and last name, and provide general spa orientation upon arrival. Promote and sell spa or beauty salon services. Obtain assigned cash drawer and ensure monetary accuracy, secure necessary change for expected transaction volume, and maintain drawer security at all times. Process guest payments for spa or beauty salon services and obtain payment authorization as required. Accept and record cash tips for employees. Balance, scan, and submit receipts to Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe working conditions to management. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill their service needs; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: Less than 1 year of related work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling—ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and dedicated employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.