Administrative Assistant

Description

Position Summary: Provide comprehensive service to key customers, ensuring timely order tracking and contributing to continuous service improvement. Key Highlights: 1. Direct and personalized customer service 2. Logistics tracking and administrative management 3. Problem resolution and information analysis Position: Administrative Assistant Salary: $10,000.00 (MXN) per month, net Position Objective Provide comprehensive service to key customers, ensuring timely order tracking, logistics coordination for deliveries, and post-sales support, thereby contributing to efficient operations, customer satisfaction, and continuous service improvement. Key Functions and Responsibilities Customer Service * Provide direct and personalized service to assigned customers. * Track orders from initial entry through final delivery. * Address customer inquiries, requests, incidents, and post-sales requirements. * Maintain ongoing communication with customers regarding order status. Logistics Tracking * Verify that packages or orders are delivered to the correct address and within the agreed timeframe. * Monitor deliveries, supporting evidence, and receipt confirmations. * Coordinate reshipments, returns, or delivery incidents. * Update delivery statuses in the system. Administrative and Commercial Management * Register orders, incidents, and tracking data in ERP or internal systems. * Prepare service, delivery, and performance reports. * Validate invoicing, payments, and commercial documentation where applicable. * Identify opportunities for process improvement in customer service and delivery operations. Education * Completed or incomplete Bachelor’s degree in Administration, Business, Logistics, Marketing, or related field (preferred). Experience * 1 year of experience in customer service, commercial tracking, or administrative support. Technical Knowledge * Administrative/commercial ERP * Intermediate Excel (tables, filters, charts, basic databases) * Basic CRM (preferred) * Logistics tracking and courier services Competencies and Skills * Excellent customer interaction skills * Strong organizational and timely follow-up abilities * Effective communication * Problem-solving capability * Information analysis * Ability to work under pressure * Attention to detail * Responsibility and confidentiality Benefits · Work schedule: Monday to Friday, 9 a.m. to 6 p.m. · Statutory benefits · $10,000 per month, net Salary: Starting at $10,000.00 per month Benefits: * Free parking * Option for an indefinite-term contract * Company-provided mobile phone Work Location: On-site employment