CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Timely handling of assigned Service Reports and management of customer service, support, and follow-up, providing operational feedback on process deviations. Key Responsibilities: 1. Customer attention and support 2. Service report management 3. Feedback for process improvement Commercial City: JALISCO Publication Date: Apr 20, 2026 Schedule: Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM Description: CUSTOMER SOLUTIONS ASSISTANT Position Objective Timely and proper handling of assigned Service Reports by conducting daily reviews of each Service Report to address customer requirements using management tools, thereby delivering a satisfactory response to the request. Job Functions or Activities. Reporting on services entering Shipment Control by performing daily scans of shipments, supported by visit and control label information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service, support, and follow-up. Providing operational feedback on process deviations. Executing customer calls promptly and properly for shipments entered into Shipment Control, through the daily coordination process for shipments and customer calls, to evaluate and manage customer service, support, and follow-up. Providing operational feedback on process deviations. Generating reports for shipments requiring them, by tracking incidents related to shipments according to the operational cycle process, to notify and coordinate shipments as soon as possible. Requirements * Minimum Education: High School Diploma / Technical Degree. * Work Experience: More than 6 months. * Basic Office software knowledge. * Indicator tracking. What We Offer You * Competitive salary * Variable compensation scheme * Benefits exceeding legal requirements. * Career development plan within the company